Silvia Ferrari

​P. Iva 08856380962

​​Phone: +39 340 3385336


These general conditions of sale ("General Conditions") are governed by the Consumer Code (Legislative Decree No. 206/2005 and subsequent amendments) and by the rules on electronic commerce (Legislative Decree No. 70/2003 and smi) and apply exclusively to the sale via the web of the Products shown on the website


Every order placed of a product present in the online store of the website implies the consultation and acceptance of the present general sales conditions. The click of validation of the order implies the full acceptance of these conditions. This click has the value of an "electronic signature".

If you need assistance about orders, shipping, product features or other, please contact us using the contact details in the CONTACTS section before placing your order.



These general conditions of sale have the function of defining the rights and obligations of the parties in the field of online sales of goods offered by Silvia Ferrari, VAT. 08856380962 with registered office in Via Abbazia 6 Milan, hereinafter referred to as SELLER, and any person who makes purchases online on the website hereinafter referred to as '' CUSTOMER ''.



Purchase Orders must be made online through the website The sales contract is considered concluded with the sending by the Seller to the Customer of an email confirming the order (hereafter " Order Confirmation ") to the email address communicated by the Customer, with which the Seller will reply to the receipt of the Order and its acceptance.


The CUSTOMER undertakes to verify the correctness of the personal data contained in the Order Confirmation and to notify the Seller of any corrections within 24 hours.

It is possible that occasional non-availability of the offered Products may occur, in this case, if the Products chosen by the Customer are not, in whole or in part, available, the Seller will promptly notify the Customer and the order will be corrected.


All sales prices of the products indicated on the site are expressed in Euro and include VAT. The Customer accepts the Seller's right to change his prices at any time, however the goods will be invoiced on the basis of the prices indicated on the website at the time the order is created and indicated in the confirmation email sent by the Seller to the Customer.



Payment of the Order must be made at the time of sending the Order to the Seller.
Payment must be made online by Credit Card and / or PayPal, following the instructions provided on the Website.



There is currently a promotion on the website that allows free shipping throughout Italy and the Republic of San Marino for orders over € 150.

This promotion cannot be applied in case of other discounts or promotions present on the website.


Standard shipments will be delivered through Poste Italiane in 2/3 working days depending on the areas to be reached. For Campania, Calabria, islands, disadvantaged and peripheral locations, it is possible that the delivery may be delayed by 2 working days (for information on the included areas, contact me before place the order).

Express shipments will instead be delivered by DHL Courier in 1/2 working days. For Campania, Calabria, islands, disadvantaged and peripheral locations, it is possible that the delivery may be delayed by 1/2 working days (for information regarding the included areas, contact me before place the order).


For orders below € 150, the shipment cost to Italy and the the Republic of San Marino are as follows:

1) € 10 for standard shipping

2) € 15 for express delivery by DHL Courier


For orders over € 150, the shipment costs to Italy and the Republic of San Marino are as follows:

1) free for standard shipping

2) € 10 for express delivery by DHL Courier

Concerning the shipments to the rest of the world, at the moment it is possible to ship only in these countries:

Europe, Norway, Switzerland, China, Korea, Japan, Hong Kong, Taiwan, Russia, Canada and United States.

The costs of the shipping will be specified at the time of purchase together with the delivery time directly on the website.

If you would like to make a shipment in a country that is not inclueded in the list above, please send us an email, we will verify costs, time and if the shipment is possible.


To get information on delivery times or if you need a faster delivery, before ordering, please contact us using the contact details in the CONTACTS section.



The Seller assumes no responsibility for disservices due to force majeure or unforeseeable circumstances, even if they are due to malfunctions and disruptions of the Internet, if he fails to execute the order within the time specified in the contract.

In case of non-delivery due to absence of the recipient, the courier will make a second delivery attempt. If this should not be successful, the shipment will be returned to the seller. In this case the Customer will be charged any costs of stocks and/or shipments.

Standard and express shipments towards Italy and the Republic of San Marino will not be insured. To ship your products with insurance, please contact us by email before placing your order.

The costs of shipments to foreign countries include insurance.



Silvia Ferrari has always been committed to reducing the consumption of plastic and cardboard packaging. For this reason, some internal packaging used are 100% biodegradable bags, while the boxes used for the external packaging are often recycled. This also contributes to keep the prices of packaging and shipping cheaper for the customers.

If you need a special packaging, please contact us immediately before placing the order.



In accordance with the laws in force, the Customer has the right to withdraw from the purchase without any penalty, within 14 days from the date of receipt of the products.


The Customer who intends to exercise the right of total or partial withdrawal must notify the Seller by email at the following address as soon as possible:


In case of exercise of the right of withdrawal, the Customer must return the goods within 14 working days from the day on which he has communicated to the Seller his wish to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.

The goods must be returned to the Seller to the address that will be provided by email at the time of confirmation of the return request, complete and in its original packaging and through a traceable and fast delivery service.


The shipping costs for returning the products must be payed from the customer.

The Seller reserves, upon receipt of the goods, to refuse the right of withdrawal if examined, should there be any tampering or damage. Otherwise, the Seller will refund the total order, less the shipping costs, within 14 working days from the date of receipt of the goods.



Any communication may be sent to the Seller using the contact channels listed in the CONTACTS section of the Website.



The Customer's data are processed by the Seller in compliance with the provisions on the protection of personal data, pursuant to art. 13 of Legislative Decree 30/06/2003 ".

This Privacy Policy applies to all those who access the website using the information, services, products offered by the Seller, with the exclusion of other websites consulted by the user through links.

Personal data provided by visitors who send requests about price lists, information etc. or who will execute orders are used only to perform the service or the service requested and will be communicated to third party companies only for instrumental purposes.

The Customer can freely and at any time exercise his rights under Art. 7 of the Privacy Code to request the updating, correction, integration or cancellation of his personal data by sending an e-mail to

You can view all the personal data protection policy on the page called PRIVACY POLICY.


Regarding the cookie policy, please refer to the page called COOKIE POLICY.


These General Conditions of Sale are subject to Italian law.

Any controversy that does not find a friendly solution will be submitted to the exclusive jurisdiction of the Court of Milan.

mochila milano @ ALL RIGHT RESERVED 2017 

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